Privacy Policy
Last Updated: 13th October, 2025
1. Introduction
Welcome to Omega Education ("we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.omegaeducation.net and use our course services.
By registering for an account, enrolling in a course, or using our platform, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the platform.
2. Information We Collect
We collect several types of information to provide and improve our services to you.
A. Information You Provide Directly:
Account Information: When you create an account, we collect your name, email address, and a password.
Profile Information: You may choose to provide additional information such as a profile picture, bio, occupation, and social media links.
Payment Information: When you make a purchase, we collect payment details. However, we use a third-party payment processor (e.g., Stripe, PayPal). We do not store your full credit card numbers on our servers; we only receive and store tokenized information and the details necessary to fulfill your order.
Course Interactions: We collect information about your enrollment, progress, assignments, quizzes, certificates, and your interactions with instructors and other students (e.g., forum posts, reviews, comments).
Communications: When you contact our support team or communicate with us, we collect the content of those messages.
B. Information Collected Automatically:
Log and Usage Data: We automatically collect information about your interaction with our services, including your IP address, browser type, device information, pages you viewed, the time and date of your visits, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our platform, remember your preferences, and hold information you may be filling out. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
C. Information from Third Parties:
We may receive information about you from third parties, such as:
i, Single Sign-On Providers: If you choose to log in via a service like Google or Facebook.
ii, Instructors: If you are enrolled through an organization or corporate partnership.
iii, Analytics Providers: Such as Google Analytics.
3. How We Use Your Information
We use the information we collect for the following purposes:
i, To Provide and Maintain our Service: To create your account, process your payments, provide customer support, and enable you to participate in courses.
ii, To Personalize Your Experience: To suggest relevant courses, tailor content to your interests, and recognize you when you return to our platform.
iii, To Communicate With You: To send you administrative information (like updates to our terms), respond to your inquiries, and send you information related to the courses you are enrolled in. We may also send you marketing communications about new courses, features, and promotions. You may inform us about your unwillingness to receive any marketing material.
iv, To Improve Our Platform: To analyze how users interact with our platform, troubleshoot problems, and develop new features and services.
v, To Ensure Security: To monitor and protect the security of our platform, prevent fraud, and enforce our Terms of Service.
4. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds:
i, Performance of a Contract: To fulfill our obligations to you under our Terms of Service (e.g., providing the courses you purchased).
ii, Consent: Where you have given us clear consent (e.g., for marketing emails). You can withdraw your consent at any time.
iii, Legitimate Interests: For our legitimate business interests, such as improving our platform and marketing our services, provided your fundamental rights do not override those interests.
iv, Legal Compliance: To comply with our legal obligations.
5. How We Share Your Information
We do not sell your personal data. We may share your information in the following situations:
i, With Instructors: When you enroll in a course, the instructor(s) will have access to your name, email, and your course performance data (progress, assignment submissions, quiz scores) to facilitate the learning experience.
ii, With Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These vendors are contractually obligated to protect your data.
iii, For Legal Reasons: We may disclose information if required by law, to protect our rights, to ensure the safety of our users, or to comply with a legal process.
iv, Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
v, With Your Consent: We may share your information for any other purpose with your explicit consent.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements. We will also retain usage data for internal analysis purposes. You can request the deletion of your account and associated data at any time.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
i, Access and Portability: The right to request copies of your personal data.
ii, Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
iii, Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.
iv, Restrict Processing: The right to request that we restrict the processing of your personal data.
v, Object to Processing: The right to object to our processing of your personal data.
vi, Withdraw Consent: The right to withdraw your consent at any time where we relied on consent to process your data.
vii, Opt-Out of Sale/Sharing (CCPA/CPRA): The right to opt-out of the "sale" or "sharing" of your personal information (as defined by applicable law).
viii, To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within the time frame required by applicable law.
8. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Cookies Policy
We use cookies to enhance your experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide a more prominent notice (such as an email notification) for material changes.
11. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
Mailing Address:
Omega Education
Shop No. 45, G/F, Ho Shun Lee Building,
No. 9 Fung Yau Street South, Yuen Long, Hong Kong